About:
Before placing order, please contact me for some details and requirements.
I'm a Certified Zendesk Administrator & Guide Specialist with 10+ years experience using/administering/developing Zendesk, hopefully I can help you with your Zendesk need.
If you are going to purchase or recently purchased a Zendesk account and don't know how to make it work for your business needs, I'm here to help. The process starts with evaluating your current online support process. Then I will help analyze and come up with Zendesk setup that will fit for your business.
Some of common tasks are:
- Set up notification rules
- Customize email templates
- Set up SLA rules
- Set up ticket views based on your business
- Updating page layouts / Help Center (Zendesk Guide) - please see my other gig for some examples.
- Work with triggers
- Working with dashboards and reports (Zendesk Explore)
- Integrate Zendesk with your phone system (Zendesk Talk)
- Integrate Zendesk to other applications (Salesforce, WooCommerce, Slack, Shopify, Zapier, etc)
Before placing order, please contact me for some details and requirements.
Reviews
:
Getting Zendesk set up and working was a success with smarties8. I was close to giving up on the whole creation after trying to do it myself using the free trial for a week. Turning over the project was liberating and I am so glad to have found smarties8 instead of quitting. We're up and running with Zendesk hooray! There is peace of mind knowing I can call upon smarties8 for future consulting as well.
:Excellent work. Quicker than expected. I went for the dynamic multilingual chat - thats better than any other shopify chat app. Detailed instructional videos. I am super happy with the overall experience. Highly recommended.
:Marty was AWESOME from start to finish. He asked us a number of questions to get super clear on our zendesk needs and integration with Kajabi (no other sellers bothered to ask). He also sent a detailed proposal for us to approve and delivered way ahead of schedule + provided a training session walk through! HIGHLY RECOMMEND his services. Super happy we've found our zendesk GURU! Thanks again Marty
:Awesome collaboration! He's very professional and at your disposal for every needs or requests. If you choose him, you are in safe hands 100%. Your Zendesk will be all settled in short time and ready to support your customers. Rely on this guy!
:Martin is very professional and a great communicator. He offered great ideas and solutions to new problems encountered during the project. I plan to work with Martin on my next project.
No comments:
Post a Comment